COVID-19 HEALTH AND SAFETY INFORMATION AND RULES:
- The Snowybook Village (Storybook Gardens skating trail) will comprise of a one-way directional pathway to the ice surface. It will include winter displays and seasonal lighting.
- Admission will be by pre-registration only. No walk-ins will be permitted.
- Admission will not be permitted after 20 minutes from the start time has elapsed. A completed COVID-19 Health Assessment form must be printed and brought with you to Storybook Gardens. Children under 16 must have a parent/guardian present at check-in to sign their health assessment. Health Assessments are securely stored for 21 days to aid in COVID-19 contact tracing efforts.
- Skate rentals will not be offered this season. Please bring your own skates. Skate aids and sledges will be available on a first come, first serve basis.
- There will be no indoor changing areas. Guests must don and doff their skates and winter gear outside.
- A minimum distance of 2m must be maintained from other parties at all times.
- Masks are mandatory in all indoor spaces and encouraged on the skate trail.
- No forming groups with any guests outside of your party.
SKATE TRAIL INFORMATION AND RULES:
- Skaters 5 years of age or younger must wear a CSA approved helmet while skating. A full cage is recommended but is not required. No hockey sticks, pucks, or balls are allowed on the ice.
- No one is permitted on the ice who is not wearing skates. Adults wishing to support their child must walk around the edge of the skate trail.
- All guests must be 12 years of age or older to enter without a parent or guardian.
- Skate aids are permitted on the ice at the discretion of the skate cruiser and or supervisor. Skate aids are not to be used by children or adults who do not need skating support.
- Sleds or toboggans are not permitted on the ice.
- Sturdy strollers are permitted on the ice under the control of a responsible adult who is a competent skater. Collapsible “umbrella" style strollers are too tipsy and are not permitted. The wheels of the stroller must be checked for grit or sand prior to moving on to the ice surface. Children in strollers do not require a helmet.
- Adults are not permitted to carry children while on the ice surface.
- Wheelchairs are permitted on the ice. The wheels must be checked for grit or sand prior to moving on to the ice surface.
- No food or beverages are allowed on to the ice surface. Please enjoy snacks and drinks while seated on a bench or around the campfire.
- Everyone must skate in the same direction.
- No tag, crack the whip or games of horse play.
- The use of electronic devices for listening to music, texting etc. while on the ice is not permitted.
- No smoking. Storybook Gardens is a smoke free environment.
- Visitors wearing skates must be on the ice or rubber mats only. Visitors are not to walk around on the "grass" areas while wearing skates, due to the presence of cords and wires underneath the snow layer.
- The skating patrol staff is on site to enforce these regulations and to ensure a safe skating environment for all patrons. The skate patrol has the authority from Storybook Gardens to have any person(s) not abiding by these regulations to be removed from the facility.
Where can I park when visiting Storybook Gardens?
There is ample free parking in front of Storybook Gardens. It is always safest to secure valuables out of sight or in your trunk. The parking area is well lit in the evening.
How long will a visit to Storybook Gardens take?
When visiting the park during the summer, most visitors spend between three and five hours inside Storybook Gardens.
Do you accept anything other than cash?
We accept cash, debit, or credit card (Visa, Mastercard or Amex) in the castle when paying admissions or for season’s passes, in the concession area and in the Treasure Chest gift shop.
Where can I find first aid?
Storybook Gardens staff are certified in first aid and CPR. If you require first aid, please find your nearest staff member, or visit the castle.
What if I lose track of my child?
The safety and security of children is of paramount importance for us. If you cannot locate your child, please speak with the nearest Storybook Gardens staff member who will assist you, and will send for additional staff if required.
Is the park accessible?
Storybook Gardens is quite flat and level, with paved pathways running throughout much of the park that are suitable for strollers or wheelchairs. Please note that some of the older buildings and play facilities are not fully accessible.
Accessible washrooms are located in the castle at the front of the park.
Storybook Gardens offers wheelchairs for loan for use in the park, as well as an electric mobility scooter. Wheelchairs and the scooter are free to borrow, however we do ask for a credit card number when borrowing the scooter. Wheelchairs are available on a first-come, first-served basis; the scooter may be reserved in advance by calling 519.661.5770.
Do you rent strollers or wagons?
In the summer season, we have a number of sturdy wagons available for rent, on a first-come, first-served basis. The wagons are available in the castle, when you pay your admission to enter the park. The cost to rent a wagon is $6.00. We will ask for a credit card number at the time of rental. If the wagon is not returned at the end of your visit, the card provided will by charged the replacement cost of the wagon plus an administrative fee. Wagons are available as of the May long weekend.
Can we bring our own food?
During the spring season our concession locations operate on weekends, offering a variety of hot food items, snacks and beverages. Visitors are also permitted to bring in their own food packed from home. Purchased food from outside restaurants or food-service providers is not permitted inside Storybook Gardens. Barbeques are also not permitted inside Storybook Gardens. Admission to Storybook Gardens includes in and out privileges.
What happens in poor weather?
Amusement rides and attraction areas will close due to extreme temperatures and adverse weather conditions - particularly heavy rain, high winds and/or lightning. This is to ensure that the safety of all our guests is not compromised in unpredictable weather. A specific answer as to when closed rides and attractions will return to operation is not possible because varying degrees of inclement weather cause different effects on different features. Please be assured that Storybook Gardens makes every effort to reopen the rides and attractions as quickly and safely as possible after the adverse weather conditions cease. No refunds or rainchecks will be issued due to adverse weather conditions.
Are there facilities for babies?
There are change tables located in the washrooms, as well as a Baby Change building located in the middle of the park for those wishing a quiet place to change a bay or to nurse. The Baby Change building is located in the middle of the park next to the Villagae Square Stage.
I’ve forgotten something... can I purchase a replacement on site?
Our Treasure Chest gift shop stocks a number of convenience items, such as kleenex, sunscreen, towels, and batteries.
If I leave the park, can I come back in?
Same day re-entry privileges are included with admission. Upon entry we provide a hand stamp for each guest. When you leave then re-enter the park, show this hand stamp to the admissions staff as proof of re-entry. Guests without a hand stamp will not be re-admitted.
How will we know what’s going on in the park?
When you arrive in the castle, you’ll receive a copy of the daily program schedule, which will give the concession hours, amusement ride hours and program schedule of entertainment and activities.
Can we bring a pet in to the park?
Dogs and other pets are not permitted inside Storybook Gardens at any time. Service animals are permitted inside Storybook Gardens. The visitor is responsible for the behaviour and cleanup for the service animal at all times.
Storybook Gardens is a smoke free facility; smoking and vaping are not permitted inside Storybook Gardens. Visitors wishing to smoke are asked to exit the park. Please have your hand stamped at the gate for same day re-entry to the park.
Did you enjoy your stay? Come again!
We hope you had a great time visiting Storybook Gardens. If you think that you will be visiting again, we encourage you to consider a season or annual pass, which provide unlimited visits for the season, or the entire year! If you purchase a pass on the day of your visit, we will credit your day’s admission fees towards the purchase of your pass.
We’re coming from out of town – Where can we stay?
Lots of great options, click here to find one for you!
Concessions available at the park
Storybook Gardens hosts an on-site food service that serves up a variety of meals, snacks and treats to meet all your cravings.
Several concession areas operate in the park during the summer season:
- The Village Square Diner - serving hamburgers, hot dogs, french fries, sandwiches, pizza, cold drinks, and soft serve ice cream treats.
- Beavertails - Serving fresh hot Beavertails pastries, french fries, poutine, Beaverdogs, hot chocolate, and coffee.
Please note for your convenience the concessions accept: debit, Visa, Mastercard and Amex.
What attractions are available during the summer season?
Enjoy the Pirate's Island playgrounds, the Leaping Lilypad jumping pillow, sand play area, pedal cars, and miniature play village. The amusement rides operate every day through the summer season, weather conditions permitting. The splash pad is open every day, and each day we have a full schedule of entertainment and activities to enjoy on our Village Square outdoor stage.
Join us on Friday mornings from 10:30-12:30 for "Foamy Fridays" as we fire up the foam machine for some sudsy adventures!
No Scents Makes Good Sense!
Scented and aerosol products can aggravate existing health problems for people who suffer from asthma, allergies and many other medical conditions. Consider using non-scented alternatives, lotions and gels.